Leadership

Executive Staff
John Ohanian, Chief Executive Officer	William York Chief Operating Officer	Meg Storer Chief of Staff	Claire Oksayan Director of Programs	Paul Redfern Chief Financial Officer

Alia Del Rossi, CIRS, CRS, Specialty Programs Coordinator

Alia Del Rossi comes to 2-1-1 San Diego from Tallahassee, Florida where she worked for 2-1-1 Big Bendas a Crisis Counselor and Program Specialist.  In San Diego, Alia started in 2-1-1’s Phone Center as a Client Service Representative then transitioned to Resource and Data Specialist, helping to develop 2-1-1’s Healthcare Navigation Program and representing 2-1-1 for healthcare services as a Specialty Programs Coordinator.  Alia earned her B.S. in Psychology from Florida State University.

Angela Diaz De Leon, Benefits Program Coordinator

Angela Diaz De Leon Leads 2-1-1 San Diego’s Benefits and Enrollment program.  She comes to 2-1-1 from the San Diego Regional Center which provides essential services to individuals with developmental disabilities. Angela's current responsibilities include coordinating a department which helps clients to apply for assistance for such programs as CalFresh.  In addition, Angela assists in developing and coordinating the pilot projects in which 2-1-1 San Diego is currently involved.

 

Gabriel Kendall, Community Development Officer

Before joining 2-1-1 San Diego, Gabriel Kendall served as a Social Services Program Manager for the Community Resource Center of Encinitas where he specialized in casework and sheltering services.  At 2-1-1, he first worked as a Customer Service Representative then Database Conversion Specialist earning him hands-on experience with 2-1-1 operations. In his current role, Gabriel builds relationships with community partners, providing 2-1-1with community feedback and representing the agency at area meetings, functions, and committees. Gabriel currently volunteers with the CSUSM Leadership North County program.

Leticia Martinez, Service Delivery Manager

Leticia Martinez provides managerial oversight of 2-1-1’s Contact Center, ACCESS General Information Line, Courage to Call, and Benefits & Enrollment programs. In addition, she maintains and manages the IVR & telephony system, 211’s lifeline. Prior to joining 2-1-1 San Diego, Ms.Martinez was a Project Manager at the City of San Diego’s Seasonal Shelter Program for single adults, operated by Alpha Project for the Homeless. Overall, she offers 211 San Diego more than a decade of experience in providing social services, seven of those years as a supervisor and manager.

Brian Nolan, Office Manager/Human Resources Administrator

Brian Nolan (known to all as Nolan) provides a wide range of operational and staff support services to the 2-1-1 team, including payroll and benefits administration. As part of the Admin & Finance Department, Nolan helps to ensure that 2-1-1 San Diego’s business practices match the standards established by its contracts, policies and culture. Nolan joined 2-1-1 San Diego in 2011, bringing with him six years of administrative & finance experience at one of San Diego’s largest estate planning & reverse mortgage companies. Nolan received his Bachelor’s Degree in Sociology from the University of California, Santa Barbara.

Jessica Rodgers, Development Manager

Jessica Rodgers works to ensure that 2-1-1 San Diego develops and sustains the relationships it needs with donors and funding sources.  In addition, she is a communications professional managing 2-1-1’s social media and contributing to releases regarding 2-1-1’s local programs and services. Backed by six years of experience in non-profits, Jessica has worked for Volunteer San Diego and the San Diego Library Foundation, as well as for SAY San Diego, Oxfam America, and Jumpstart.  Jessica is also active with San Diego’s Young Nonprofit Professionals Network (YNPN), serving as its Treasurer and as Member Relations Chair.  She holds a BA in Sociology from Scripps College of the Claremont Colleges as well as a single subject teaching credential in social science and English from San Diego State University.

Varelly Revell, Quality Assurance Manager

Varelly Revell joined 2-1-1 in May 2007 as an Information & Referral Specialist, now known as a Client Service Representative or CSR. During the 2007 Firestorm, Varelly supervised 2-1-1 San Diego’s Disaster Phone Center, drawing on past experience as a trainer and Call Center supervisor for the San Diego and Imperial Counties Chapter of the American Red Cross.  For her extraordinary performance during that disaster, Varelly was promoted shortly there after to Contact Center Lead then Quality Assurance Manager. In this last role, she is responsible for ensuring that 2-1-1 San Diego meets the quality indicators stipulated in its contracts as well as standards set by the Alliance of Information and Referral Systems(AIRS).   She also guarantees that callers are receiving proper referrals and a positive experience in their contacts with 2-1-1 staff.

Aidee Roman, CRS, Research and Data Coordinator

Aidee Roman anchors a department of crucial importance to 2-1-1: its Research and Data Center. Aidee not only manages all user accounts but also oversees the maintenance of 2-1-1’s database for accuracy, currency, and inclusiveness of essential resources. She has nearly ten years of experience with research, databases, data mining, software applications, and taxonomy of health and human resources.