How We Operate
211 Hotline:
By dialing 211, you are linked to a live highly-trained Information & Referral Specialist who will navigate you through your situation by assessing your needs and then matching you to the best resource in your community. Assistance is confidential and offered in more than 150 languages.
Online Database and Highlighted Programs:
211 San Diego's online database of nearly 3,000 services enables anyone with internet access to find community resources and search by program or location at www.211sandiego.org. Highlighted Programs, found on our website, specifically target clients and customers looking for direct information on specific topics like services for children, disaster, and homeless services.
In Times of Disaster:
During a disaster, 211 works with the County of San Diego's Office of Emergency Services to provide public information to the community, rumor control and trend analysis to County officials, report community needs that are not being met, and act as the central communications point for other community agencies and non-governmental organizations.
Products and Solutions:
We are pleased to announce that we will be formalizing our product line and material later this year. Our line will include:
- Products like our specialized directories, unique web pages on program specific information called Highlighted Programs, and much more;
- Fees for services;
- Information and data analysis for reports like unmet needs, call breakdown by type, and others;
- Research and development for innovative collaborative projects with agency partners.
