To find out about the upcoming changes to your CalFresh benefits effective November 1, 2013, please click here.
To find resources that are providing relief to victims of typhoon Haiyan in the Philippines, please click here.
Information We Collect
There are two kinds of information that 2-1-1 San Diego can obtain about you: "Anonymous Information" and "Personally Identifiable Information."
"Anonymous Information" consists of non-personally-identifiable data, such as your Internet Protocol ("IP") address or domain, or information about your usage on 2-1-1 San Diego that is used for administrative purposes only. For example, an IP address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We may collect our users' IP addresses for such purposes as to help diagnose problems with our servers and to report aggregate information to our advertisers, corporate affiliates and consultants, and to third parties that perform particular services on our behalf.
We may also use the information linked to IP addresses to ban users who violate our Terms and Conditions of use.
"Personally Identifiable Information" is any information that personally identifies you, such as your name, street address, email address, or telephone number. We collect such information when, for example, you enter a contest, subscribe to our email newsletter, and participate in other interactive online activities such as forums.
When we collect Personally Identifiable Information from you, you will have the opportunity to "opt in" to receive email or other digital communications from us and/or our business partners.
If you have submitted your personal information to 2-1-1 San Diego, you may correct, amend or delete the Personally Identifiable Information maintained on file about you if it is incorrect.
If you are a registered Community member of 2-1-1 San Diego, you may manage your membership information as well as your subscriptions. Simply login to your community account and click on "Account Options." Click on the tab marked "Account" to manage your password and email address; click on the tab marked "Subscriptions" to manage your newsletter subscriptions and Click on the tab, "Profile" to edit your public profile.
Use of "Cookies"
The 2-1-1 San Diego Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize 2-1-1 San Diego pages, or register with the 2-1-1 San Diego site or services, a cookie helps 2-1-1 San Diego to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same 2-1-1 San Diego Web site, the information you previously provided can be retrieved, so you can easily use the 2-1-1 San Diego features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 2-1-1 San Diego services or Web sites you visit.
Disclosure of Information through Business Transfers
As we continue to develop our business, we may buy, merge or partner with other companies or businesses, and in so doing, acquire customer information. In such transactions, user information may be among the transferred assets. Similarly, in the event that a portion or all of 2-1-1 San Diego's assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.
Third Party Web Sites
2-1-1 San Diego may make chat rooms, forums, blogs, article commenting, and personal profile pages available to users. Please remember that any such information that you may choose to provide in these areas becomes accessible to the public, and also becomes the property of 2-1-1 San Diego in accordance with our Terms and Conditions, and we may use such information in any way that we see fit. Consequently, you should exercise caution when deciding to disclose your personal information or to upload material of any kind.
2-1-1 San Diego has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information communicated by or to us over the Internet is of utmost concern to us; however, no data transmission over the Internet can be guaranteed to be 100% secure. Please note that your email, like most, if not all, unencrypted Internet communications, may potentially be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider confidential. While we strive to protect your personal information, 2-1-1 San Diego cannot ensure or warrant the security of any information you transmit to us. Once we receive your transmission, we will use reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived.
Policy Regarding Minors
Children should always ask parents before providing any personal information online. No information should be submitted to or posted on 2-1-1 San Diego by any minor (a person under 18 years of age) without the consent of a parent or guardian. Unless otherwise disclosed during collection, we do not knowingly provide any Personally Identifiable Information about minors, regardless of its source, nor is this information knowingly used by 2-1-1 San Diego for any marketing or promotional purposes. Minors are not eligible to participate in contests.
2-1-1 San Diego abides by the Children's Online Privacy Protection Act. In the event that we learn that we have collected information from any child under the age of 13 without verification of parental consent, we will delete this information from our database as quickly as reasonably possible. If you believe that any Site has collected any information about anyone under 13, please contact 2-1-1 San Diego's Site Administrator via postal mail or email at one of the addresses listed below.
Limitation of Liability
2-1-1 San Diego PROVIDES THE INFORMATION, SERVICES AND PRODUCTS ON THIS WEB SITES "AS IS" WITHOUT WARRANTIES OF ANY KIND. YOU AGREE THAT 2-1-1 San Diego SHALL NOT BE RESPONSIBLE FOR ANY CONTENT FOUND ON OUR FORUMS, THAT ANY DOWNLOADING OF MATERIALS FOUND ON OR THROUGH 2-1-1 San Diego FORUMS IS DONE AT YOUR OWN RISK, AND THAT 2-1-1 San Diego IS NOT RESPONSIBLE FOR UNSOLICITED COMMUNICATIONS THAT ARISE FROM YOUR POSTINGS. 2-1-1 San Diego SHALL NOT BE RESPONSIBLE IN ANY MANNER FOR THE ACTS OF ANY THIRD PARTY, INCLUDING WITOUT LIMITATION, ANY THIRD PARTY AD NETWORK.
Consent and Modifications to this Privacy Statement
2-1-1 San Diego is controlled, operated and administered entirely within the United States. By using 2-1-1 San Diego and/or participating in the activities of 2-1-1 San Diego Community, you signify your agreement to the terms of this Privacy Statement. If you do not agree with this Privacy Statement, please do not disclose any personal information through our site. 2-1-1 San Diego may modify this Privacy Statement at any time, at its discretion, and modifications are effective upon being posted on this the applicable Site. You are responsible for reviewing this Privacy Statement periodically to ensure that you are aware of any changes to it.
Contacting 2-1-1 San Diego
If you have any questions about this Privacy Statement, you may contact us at:
2-1-1 San Diego
P.O. Box 420039, San Diego, CA 92142