- Who We Are
- What is 2-1-1 San Diego
- Our Mission and Vision
- Annual Report
- Real-Life Stories
- Board of Directors
- Leadership Team
- Our Funders
- News Room
- Support 2-1-1
- Resources and Services
- Community Events Calendar
- For Agencies
- CalFresh and Food Assistance
- Covered California
- North County Resource Guide
- Utility Assistance
- Financial Assistance and Tax Information
- Grandparents Raising Grandchildren
- Housing Information
- Physical Activity and Nutrition
- Post Incarceration Re-Entry Resources
- Child Care and Early Education
- Military and Veteran Services
- Shelter and Homeless Services
- Mental Health Services
- Health Navigation
- Access and Functional Needs Services
- Reporting Graffiti
- HHCR - Mapping Tool
- Summer Lunch
- Cool Zones May 2014
- Referral Pathway - Central/South
- Breast Health
- LGBTQ Resource Page
- Disaster Response
- En Español
- Contact Us
What is 2-1-1 San Diego?
2-1-1 San Diego is a resource and information hub that connects people with community, health and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database. 2-1-1 serves the entire population of the County.
Every hour of every day, someone in San Diego County searches for services, from substance abuse treatment to care for a child or aging parent, food, housing or financial assistance. With more than 6,000 health and human service programs, finding help can seem insurmountable. 2-1-1 can help.
By dialing 2-1-1, clients are linked to a live highly-trained Client Service Representatives (CSR) who will navigate them through their situations by assessing their needs and then matching them to the best and closest resource in their community. Assistance is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.
In Times of Disaster:
During a disaster, 2-1-1 works with the County of San Diego's Office of Emergency Services to provide public information to the community, rumor control and trend analysis to County officials, report community needs that are not being met, and act as the central communications point for other community agencies and non-governmental organizations.
Online Database of Community, Health and Human Services:
Currently, our website/database holds information for more than 6,000 health and human service programs. Anyone with internet access can search the 2-1-1 database to find community resources.
2-1-1 Beyond San Diego County
2-1-1 San Diego is affiliated with 2-1-1 California and 2-1-1 U.S. 2-1-1 California is committed to making 2-1-1 available to the entire state population. 2-1-1 U.S. is the entity that brings together the rich diversity of the national 2-1-1 movement. 2-1-1 San Diego is an independent organization that participates at will with these two broader organizations whose missions and values are closely aligned.
Though only introduced in 1997, as of March 2011, the 2-1-1 dialing code serves over 250 million Americans (83% of the entire population) covering all or part of 49 states (including 34 states with 90%+ coverage) plus Washington DC and Puerto Rico. The remaining states are all in various stages of planning and implementation. Every few weeks, these coverage numbers increase.
In California, 29 counties have active 2-1-1 dialing service.